SUPPORT

Trident Services is always available to help.

For support with zOSEM & CICS/EM products

The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:

For support with ESPS, PETS & Other Services products

The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:

General Inquiries

Use the following telephone number and/or email address for questiosn regarding contract and/or billing information.

Telephone: (800) 887 - 4336
(8:00am - 5:00pm Pacific Time)

 
Help Desk - Software Help Desk - Services Contact Us
Contact Support - Software Contact Support - Services

Problems submitted by e-mail outside of normal business hours (Pacific Time) will be processed the next business day. Problems reported by telephone will be processed according to the severity of the problem (Severity 1 = High / system down; Severity 2 = Normal / degraded operations; Severity 3 = Low / minor problem). Based on the customer's knowledge of his/her problem, anything deemed a Severity 1 or Severity 2 should include a call to our 800 number as e-mails are not monitored outside of normal business hours.