We provide toll-free technical phone support for problem determination, documentation of technical problems and problem resolution. Our support staff is reachable via telephone with response times less than 15 minutes, or via email support. We take problem ownership and interface with all your vendors until the problem is resolved. ESPS covers all IBM operating system and subsystem software as well as all ISV operating system related software.
ESPS Services Includes:
Do you need to extend the life or delay upgrading your processor?
Are you missing your processing batch output windows?
Is your DB2 or CICS performing as expected?
Trident Services' Performance Evaluation & Tuning Services provide z/OS, CICS and DB2 performance data via monthly trend and utilization reports, based on customer data.
One of the challenges facing many IT organizations today is lack of internal resources. Obtaining skilled IT personnel is becoming harder but remains a necessity for supporting our ever changing business environment. Trident's Staff Augmentation services can help you achieve your business goals by providing skilled personnel with an average of over 25 years experience to work under your direction. This allows organizations to dynamically adjust their staff resources when needed to provide support for projects requiring specialized skills that do not currently exist internally.