FTP Support

The following are instructions on transferring files such as dumps or screen prints to Trident's FTP site.

  1. Start your FTP program and connect to ftp.triserv.com
  2. Login using your user ID and password provided by Trident Support
  3. Turn on binary transfer mode using the following command: bin
  4. You may also want to turn on hash marks so you can see the transfer take place, using the following command: hash
  5. Now start the stransfer with the put command as follows:
    put your.directory\file.name triserv.file.name

    Use the following file naming conventions:
    pmrcccc.mmmdd.x.typ

    Where pmrcccc is the problem report number assigned to you, such as PMR0786;
    mmmdd is the current date;
    x is only used if sending multiple files, then use A through Z
    end with the type of file, use TRS for packed dumps and TXT for any text files.

Below is a sample FTP session:

C:\WINDOWS> ftp ftp.triserv.com
Connected to ftp.triserv.com
220 triserv2.triserv.com FTP server ready.
User (ftp.triserv.com: (none)): userid
331 Password required for userid.
Password:
230 User userid logged in. access restrictions apply.
ftp> bin
200 Type set to I.
ftp> hash
Hash mark printing On ftp: (2048 bytes/hash mark) .
ftp>put j:\dumps\uji.trs pmr0786.apr15.a.trs
200 PORT command successful.
150 Opening BINARY mode data connection for pmr0786.apr15.a.trs.
#######################################################################
#######################################################################
226 Transfer complete.
ftp: 429884 bytes sent in 48.33Seconds 8.89Kbytes/sec.
ftp> bye